At ShopZkart ("we," "our," or "us"), we are committed to safeguarding the privacy of our users. This Privacy Policy details how we collect, process, utilize, share, and protect your personal data when you use the ShopZkart mobile application.
To provide a fully functioning e-commerce and delivery experience, we collect the following categories of data:
Identity & Authentication Data: Mobile phone number (used exclusively for OTP verification and secure login), your legal name, email address, password hash, and any profile picture you choose to upload.
Geographical Location Data: Precise or approximate GPS coordinates from your mobile device. This data is strictly required to calculate your distance-based delivery charges and to enable live order tracking.
Transaction & Wallet Metrics: Historical records of items browsed, items added to your cart/wishlist, order totals, chosen payment methods, and your current in-app ShopZkart wallet balance.
Technical Device Information: Device hardware models, unique device identifiers (UUIDs), operating system versions, and push notification tokens necessary to deliver real-time system alerts.
ShopZkart processes your information for clear, operational purposes:
To authenticate your identity via secure mobile OTP during registration or login.
To populate, save, and manage your user profile, shopping cart, and wishlist preferences.
To compute automated distance-based and time-slot-based delivery fees accurately.
To process financial transactions, manage in-app wallet balances, and track payment distributions.
To dispatch critical push notifications regarding order confirmations, driver status, and active promotional discounts.
To publish your submitted product ratings and reviews publicly on the item display pages.
We do not sell, trade, or rent your personal data to third-party marketing companies. Your data is shared strictly with essential service providers to fulfill your requests:
Delivery Partners: We share your name, phone number, and delivery address with logistics personnel so they can accurately navigate to your location.
Payment Gateway Intermediaries: Your digital payment requests are redirected securely to certified third-party payment systems (PhonePe and Razorpay). ShopZkart does not store or see your raw credit/debit card numbers, bank pins, or net banking passwords.
Legal Compliance: We may disclose your information if required to do so by applicable laws, court orders, or government regulatory bodies.
ShopZkart employs industry-standard technical measures—including secure application programming interfaces (APIs), data encryption in transit, and firewalls—to defend your information against unauthorized access, loss, or alteration. While we use robust commercial safeguards, no method of transmission over wireless networks or digital storage can be guaranteed as 100% secure.
Profile Self-Service: You can directly modify, overwrite, or update your profile picture, password, and contact details inside the App's "View Profile" or "Profile Management" screens.
Notification Controls: You can mute or modify promotional alert preferences at any time by accessing the notification settings of your mobile device's operating system.
Account Deletion: If you wish to permanently delete your ShopZkart account and purge your associated data from our active databases, you can submit an explicit request to our support team at [Insert Support Email].
We reserve the right to revise this Privacy Policy to mirror changes in legal requirements or App functionality. Any modifications will be made visible on this page by changing the "Last Updated" date. Continued use of ShopZkart following an update constitutes acceptance of the revised privacy practices.